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Bajaj Finserv Customer Care

About Bajaj Finserv Customer Care Portal

Bajaj Finserv customer care portal is an online account management platform that helps you view your loan status and make payments. Users can access the portal any time, from anywhere and keep a tab on their loan account details with ease.

The attractive features and benefits of the Experia portal help customers streamline their loan management. For example, you can enjoy the below mentioned services through the customer portal:

  • View your loan status
  • Download your loan statement
  • View your loan interest certificate
  • Pay a missed EMI
  • Make part-prepayments
  • Foreclose a loan
  • Access your NOC letter
  • Check customised pre-approved offer
  • Access the EMI Store and check EMI Network Card details

Those who are not comfortable using this online portal can also contact us through the Bajaj Finserv customer care number and seek timely assistance from our executives.

Bajaj Finserv Customer Care Services

The Bajaj Finserv customer care services simplify the borrowing experience and help keep track of the repayments. These services allow new and existing customers to access their loan account and other crucial financial details with ease. The services also help obtain prompt resolutions of loan account related queries and confusions.

By reaching out to our customer care services, you can avail prompt assistance in areas such as:

  • Information about current email ID
  • Customer ID details
  • Loan account number
  • EMI or loan account details
  • EMI Network Card details
  • Loan account statement
  • Repayment schedule

There is more than one way to reach out to a Bajaj Finserv customer care representative. Choose the one that seems to be the most convenient for you.

1. Connect via Bajaj Finserv Customer Care Number

Customers can use the Bajaj Finance toll-free number to avail quick and timely assistance. They can easily resolve doubts and queries related to their loan accounts and other financial details with just one call.

Call the Bajaj Finance customer care number- 8698010101 (call charges applicable) from your registered mobile number for a speedy resolution to queries about our products, assistance with our services, card blocking and unblocking, account statements, and much more.

2. Bajaj Finserv Customer Care Service via SMS

Access information or raise concerns by sending an SMS from your registered mobile number. Ensure to use the relevant SMS code and send it to the designated Bajaj Finance customer care number to initiate the process.

Type HELP and send it to +91 92275 64444 to get information about your loan account.
Type CUSTID & send it to +91 92275 64444 to get your Customer ID.

Our customer care representatives will work on your request and keep you updated on the resolution in a timely manner.

3. Bajaj Finserv Customer Care Service via Email

You can raise queries or seek redressal for any concern by raising a request after logging in to Experia. You must compose an email with detailed information and complete customer details like loan account number and customer ID. Typically, a customer care executive reverts within 2 working days and provides the required help.

4. Connect via Bajaj Finserv Customer Portal - Experia

You can seek assistance online by simply visiting the Bajaj Finserv customer portal - Experia. The customer portal makes the process of keeping a tab on your loan account easier and helps access crucial financial details quickly.

You can use the customer portal, or the Experia app and access required information about loan repayment, outstanding principal amount and essential documents in just a few clicks. For this, you will need your customer ID and password to log in to the portal. Your email ID or OTP can also help you log in.

5. Bajaj Finserv Customer Care Service via Other Channels

The virtual assistant Blu is also a helpful medium to raise queries. Our chatbot pops up every time you visit our page. Once Blu appears, type your query and follow the directions.

6. Bajaj Finserv Customer Care Service by Visiting the Nearest Branch

If you are more comfortable in availing offline assistance, you can look up “Bajaj Finserv office near me” on the internet and get the required help in person. You can reach out to a customer care executive and get your application or loan approval related queries answered in no time.

Regardless of the process chosen, make sure to keep the loan account number or customer ID handy.

While we try to ensure that you receive the services you need from the comfort of your home, sometimes you may need in-person assistance. In this case, please book an appointment at your nearest branch and visit the Bajaj Finance office.

  • You may follow the below steps to book an appointment online:
  • Go to and click on APPOINTMENT
  • Log in to Experia Portal with your credentials
  • Choose and submit your state, city and preferred branch location
  • Choose and confirm your date and time slot for visit, click on CONFIRM APPOINTMENT

How to Sign Up for Bajaj Finserv Customer Portal?

Enjoying the above-mentioned benefits by signing up for the Bajaj Finserv customer care portal is simple.

Here’s how you register on the Bajaj customer portal in a few easy steps:

  • Step 1: Visit our main page.
  • Step 2: Navigate to the right side of the page.
  • Step 3: Click on the 'My Account' tab and select 'Customer Portal' from the dropdown menu.
  • Step 4: Log in with any of these options: registered mobile number, password, customer ID, email ID or OTP.

After successful Bajaj Finserv registration, customers can utilise the above-mentioned options like mobile number, email ID, customer ID, etc., to log in to their respective accounts.

Ways to Login into Bajaj Finserv Customer Portal

The Experia customer portal has made it easier to access loan account details and stay updated with the repayment schedule. Besides a user-friendly interface, the ease of accessing this portal makes it a go-to option for customers when in need. Customers can access the features of this portal only after completing the login process.

There are multiple ways to login to this portal. Each of these is discussed below –

A. Bajaj Finance Login with OTP

Follow these steps to log into the Experia portal with the OTP option:

  • Enter customer ID, registered mobile number or email ID in the login field
  • Select the 'Generate OTP' button
  • Enter the OTP
  • Click on the ‘Login’ button

B. Bajaj Finserv Login with Password

Follow the below mentioned steps to login to the Experia Portal using a password:

  • Enter mobile number, email ID or customer ID in the login field
  • Select the ‘Password’ option
  • Enter your password
  • Click on the ‘Login’ button

C. Login without username and password

Typically, the Bajaj Finserv customer login ID and password are sent to the customers’ registered mobile number. However, in case you do not have this credential, you can send an SMS that says ‘EXPERIA’ to +91 92275 64444 from the registered mobile number.

If you have forgotten your Bajaj Finserv login credentials, you can easily generate them online. All you need to do is use your loan account number.

Additionally, customers can access the Experia login page via their Google or Facebook account. Customers using the Experia app can login with their unique ID and password. They can also use the OTP shared on their registered mobile number to log in.

Features of Bajaj Finance Customer Care

The most notable features of the Bajaj Finance Experia Portal include:

Check Loan Details

Experia makes the process of tracking loan details and payment status easy. With the help of the Bajaj Finserv customer portal, users can keep a tab on payments due and check loan statements in just a few clicks. It also proves useful in identifying any mismatch in the loan account and helps address it right away.

Update Contact Details

These days all payment-related alerts, reminders and notifications are sent to the registered mobile number or email address. This makes it vital to convey any change in contact information to prevent missing out on important updates. You can call the Bajaj Finserv customer care number to initiate the required updates. However, you can easily reduce the transmission time by updating your contact information through the customer portal.

Download important documents

Financial documents serve as crucial evidence and point of reference. Accessing them on time can help resolve confusion and speed up formalities. Our customer portal simplifies the process of accessing submitted documents and downloading investment certificates. Through the portal, you can download documents such as - welcome letter, NOC and interest certificate.

Pay missed EMIs

You can pay missed EMIs through the Bajaj Finserv portal. The prompt payment feature of this customer portal helps to minimise the risk of attracting a higher penalty for delayed repayment.

Part-prepay or foreclose a loan

The Experia app also allows you to initiate part-prepayment of existing loans and helps to repay debt faster. Similarly, you can also foreclose your existing loan account through the Bajaj Finserv customer portal with greater ease.

You can easily initiate online payment by navigating to the ‘Quick Pay’ tab and selecting the ‘Online Payment’ option. Subsequently, select the relevant payment option to initiate and complete the process in a few clicks.

Check Customised Pre-approved Offer

The customer portal allows you to check your pre-approved offers. You just need to share a few basic details to find out the exclusive offers accompanying your choice of financial products. Such offers aim to expedite the borrowing experience and make repayment smooth.

Simple Bajaj Finserv login process

The simple login feature adds to user convenience. You can access loan details and other vital information on the customer portal in a couple of minutes and at your convenience. To log in to the customer portal, you need to enter your customer ID, registered mobile number or email ID.

You can either opt for OTP or enter a password and provide all relevant verification details to login. Alternatively, login through your Google or Facebook account.

Besides these, keep a tab on your Bajaj Finserv EMI Network Card and manage payments accordingly. Bajaj Finserv customer portal allows accessing loan-related information and makes keeping a tab on loan repayment quick and less cumbersome.

Frequently Asked Questions

1. What is Bajaj Finserv customer care number?

Bajaj Finance customer care number is 08698010101. You can call on this number to access information on any financial product or seek a solution for loan or repayment-related queries. You can also ask the customer care executive to request a hard copy of the account statement and determine the payment process. Make sure to call from your registered mobile number to streamline the process better.

2. Can I login into Bajaj Customer Portal in case I forget my user ID?

If you forget your user ID, you can log in to Bajaj Customer care portal with an OTP that will be shared on your registered mobile number. Subsequently, you can choose to reset your Bajaj customer portal user ID with the help of your email ID or registered mobile number.

3. How can I login if I don't have a username and password?

Usually, a customer's username and password are sent to the registered mobile number. However, if you have forgotten your Bajaj Finserv customer login credentials, you can generate an ID and password online.

To do so, you will have to enter your loan account number and follow the subsequent steps. You can also obtain the credentials by sending an SMS 'EXPERIA' to +91 92275 64444 from a registered mobile number.

4. How can I raise my request in the Bajaj Finserv Experia portal?

You can raise a request on the Bajaj Finserv Experia portal by following a few simple steps:

  • Login to the customer portal.
  • Navigate to the product dropdown and click on 'raise a request.'
  • Select loan details and check terms and conditions.
  • Submit the request.

5. How can I update my number with Bajaj Finserv?

You can easily change your registered mobile number with the help of the customer portal – Experia. You will have to visit the portal and enter Bajaj Finserv login credentials and generate an OTP sent to your old number. Subsequently, navigate to 'My Profile,' click on 'Update contact details' and then on 'Edit details.' Enter the new number, review, and confirm it. Once you complete these, your new mobile number will be updated on the portal.

6. What to do if I forget my Bajaj Finserv account password?

If you forget your Bajaj Finserv account password, you can reset it online. You can either opt for OTP or email ID identification to reset the password. If you select the OTP option, you will have to choose the SMS field and enter your registered mobile number to generate the one-time password. After that, you will have to enter the generated OTP, the CAPTCHA, and click on the 'Submit' button to complete the process.